TDR (Ticket Deposit Receipt) Rules

What is TDR ( IRCTC / Indian Railways Refund)?
TDR (Ticket Deposit Receipt)is process of claiming refund for the booked ticket from Indian Railways (IRCTC). The refund process will take at-least 60 days and more.

When I can submit TDR?
TDR filing Reason & Refund Eligibility as per Railway Refund Rules

Train Cancelled
If Train cancelled, Full Refund will be processed automatically in the same account through which the payment was made at the time of booking.

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

Difference Of Fare In Case proper Coach Not Attached and passenger has to travel in lower class
TDR shall be filed within 2 days of the date of issue of the certificate(excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

AC Failure.
TDR shall be filed within 20 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Excess fare Charged BY TTE
TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Party Partially Travelled.
TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Passenger Not Travelled.
No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train. No refund of fare shall be admissible on RAC etickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.

Train Diverted And Passenger Not Travelled.
TDR shall be filed upto 72 hours of schedule departure of the train at passenger’s Boarding station.

Train Diverted And Train Not Touching Boarding Station.
TDR shall be filed upto 72 hours of schedule departure of the train at passenger’s Boarding station.

Train Diverted And Train Not Touching Destination Station.
TDR shall be filed upto 72 hours of schedule departure of the train at passenger’s Boarding station.

Passenger Not Travelled Due To Ticket In RAC After Chart Preparation.
No refund of fare shall be admissible on RAC etickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.

Train Terminated Short Of Destination.
TDR shall be filed upto 72 hours of schedule arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel.
TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
No refund shall be granted on reserved/RAC/waitlisted ticket if it is TDR filed after thirty minutes before scheduled departure of the train.

Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location.
No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train. No refund of fare shall be admissible on RAC etickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.

Change In Reservation Status From Confirmed To Waitlisted/Part Waitlisted/RAC After Chart Preparation.
No refund shall be granted on RAC ticket or waitlisted ticket after thirty minutes before the scheduled departure of the train.

After Charting No Room Provided.
TDR shall be filed within 3 hours of actual departure of the train at passengers Boarding station.

Difference Of Fare As Passenger Travelled In Lower Class.
TDR shall be filed within 2 Days of the date of issue of the certificate(excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Passenger Not Travelled.

How do I file a TDR for Train tickets booked through IRTCTC?
TDR Filing Details:

Login to your IRCTC Account.
Click to Booked Ticket History.
List of tickets where date of Journey has elapsed.
Select PNR for which TDR is to be filed and click "File TDR" Button.
Select the passenger name from the ticket details for claiming TDR refund.
Select the reason form list box or type the reason if you select others.
Click Submit Button.
If Selected "Other" option new text box will open.
Customer can fill the details of reason and then click Submit button.
Confirmation will be show for completing filing TDR.
If details are confirmed clik "OK" in alert window.
Your TDR has been Filed Successfully.
TDR Entry Confirmation page will be show PNR Number, Transanction ID, Reference number, TDR Status, Reason.
How do I file a TDR for tickets booked through Paytm / Makemytrip / Cleartrip / Yatra?
When your Train ticket booked through Paytm / Makemytrip / Cleartrip / Yatra, you can follow these procedure.

Login to your IRCTC Account.
Click to Booked Ticket History.
List of tickets where date of Journey has elapsed.
Select PNR for which TDR is to be filed and click "File TDR" Button.
Select the passenger name from the ticket details for claiming TDR refund.
Select the reason form list box or type the reason if you select others.
Click Submit Button.
If Selected "Other" option new text box will open.
Customer can fill the details of reason and then click Submit button.
Confirmation will be show for completing filing TDR.
If details are confirmed clik "OK" in alert window.
Your TDR has been Filed Successfully.
TDR Entry Confirmation page will be show PNR Number, Transanction ID, Reference number, TDR Status, Reason.
How much percentage of ticket price is refunded if passenger not traveled under TDR refund scheme in railways?
It depends on the reason you have filed for the TDR. For example:

Once you filed a TDR for "Train late than 3 hours and passenger not travelled", got return in around 45 days (Full Refund of reservation cost)
Once you filed a TDR for "Ticket converted from wait list to RAC and passenger not travel", got refund in 7 days (Full money refunded :-))
Once for "AC not working properly " provided by the TTE in train itself, still waiting for my return (almost 1 year).
Basically your TDR application requires the approval of zonal manager, it differs in time depending on your reason and yes sometimes your TDR gets rejected also.

What is EFT detail in filing IRCTC TDR?
Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.

What is CR registered status in IRCTC TDR?
'CR' stands for "Claim Refund" which means you can obtain a refund of a ticket on a journey not taken. You could also check back on the TDR status from time to time. If it shows Admin Approved, it means that your case is eligible for a refund as approved by the IRCTC Corporate/IRCTC Zonal Office.

Suppose I am unable to approach the concerned authorities, what do I do?
In exceptional circumstances you may obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 3 (Three) days from the day of scheduled travel. You must then submit an application in the prescribed form (Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

This application must be submitted within 10 (Ten) days from the date of your journey. The refund offi cer will examine the case on merit and, if decided, refund will be sent to you by a Station Pay Order (to be encashed at station) or Money Order or Crossed Cheque.

Ticket Deposit Receipt (TDR) Rules in case of I-Ticket:-
Online refund request is not allowed for i-ticket.

Customers are requested to surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR) within 30 days from the date of scheduled travel.
Send your claim for refund to the following address attaching the original copy of the TDR to:
GGM(IT),
Indian Railway Catering and Tourism Corporation Ltd.
1stFloor, Internet Ticketing Centre
IRCA Building, State Entry Road
New Delhi 110055.
The TDR Refund will be processed as per Extant Railway Rules:
IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.
How long does it take to get IRCTC TDR refund?
The TDR Refund will be processed as per Extant Railway Rules. TDR should be filed before or within 30 minutes of the Departure of Train. The refund process will take at-least 60 days and more. E-ticket refund request (after chart preparation) can be filed online.

Ticket deposit receipt(TDR) Rules in case of E-Ticket:-
E-ticket refund request (after chart preparation) can be filed online.
The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions” menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket the refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.
Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should routed through Agent only.
Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.
Ticket Details:

PNR Number Transaction Id Train Number From To Date of Journey
1234567890 1000XXXXX 12345 NDLS BCT 01-Nov-2017
Passenger Details:

Sl No. Passenger Name Age Sex Reason for TDR
XX XXXXXX XXXXXX XX X XXXXXXXXXXXX
A part from above, the agent will give a declaration that he has obtained written request from the customer for refund. IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.

TDR Filing for Agent:-
The Authorized Agents of IRCTC cannot file TDRs online. They have to send a mail to IRCTC for filing TDR. The customers who have to claim refund against the tickets purchased through the Agents should approach to the concerned Agent for filing TDR. It should be kept in mind the Railways decide refund cases as per extent Railway Refund Rules. As such it should be ensure that the TDRs are filed within the prescribed time limits.

Whenever Agents receive such requests from their customers, they are required to send a mail to IRCTC at nominated e-mail id, provided by IRCTC through their registered e-mail id containing following details within prescribed time. If any TDR request is received at other than nominated email id or from other than registered e mail id, IRCTC shall not be entertain the same.

The agent will obtain written request from the customer for refund for record purpose as proof that the customer has preferred claim for refund.

The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of the Agent through which payment was made.

Procedure for Cancellation of E-Tickets

• e-Tickets can be cancelled on Internet at this website till Chart preparation of the train .Cancellations are not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train.For train starting up to 12 noon the chart preparation is usually done on the previous night. He can log on to www.services.irctc.co.in and go to "Booked Tickets" link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket, please ensure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket. To take you step by step and familiarize you with the procedure for canceling of e-tickets. 
• Cancellation of e-Tickets before chart preparation of the train:
  
  If a confirmed ticket is cancelled more than 48 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.240/- for AC First Class/Executive Class, Rs.200/- for AC 2 Tier/First Class, Rs. 180 for AC 3 Tier/AC Chair car/ AC 3 Economy, Rs.120/- for Sleeper Class and Rs.60/- for Second Class. Cancellation charges are per passenger.
  
  If a confirmed ticket is cancelled within 48 hrs and up to 12 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause.
  
  Less than 12 hours and upto four hours before the scheduled departure of the train up to chart preparation which is earlier, 50% of the fare paid subject to the minimum cancellation charges. Note the Chart preparation time is the time for the chart preparation from the Train Originating Station or from the previous chart Preparation station.
• Cancellation of e-Tickets after the preparation of Reservation charts:
  
  For Normal User:- E-ticket cannot be cancelled after chart preparation. Users are requested to use the online TDR filing for such cases and track Status of the refund case through tracking service provided by IRCTC. TDR can be filed as per Railway rules:
• No refund of fare shall be admissible on the tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train.
• No refund of fare shall be admissible on RAC e-tickets is case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.
• In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare , less clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty minutes before the scheduled departure of the train.

The online TDR shall be filed upto seventy two hours of actual arrival of the train at passenger’s destination and the original certificate issued by the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC).
For filing online TDR, select ""File Ticket Deposit Receipt (TDR)"" from menu ""Services"". For the ticket booked at old site, select ""Old Transaction History"" from menu ""My Transactions"" and after getting the password verified select ""File TDR"" link in the left panel under the "My Transactions" menu. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. For any other clarifications please mail to etickets@irctc.co.in

For Agents :- E-ticket cannot be cancelled after chart preparation. Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.
PNR No.
Transaction ID :
Train No.
From:
To:
Date of journey:
S.No.
PASSENGER NAME
AGE
SEX
Reasons for Filing TDR
IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways. For any other clarifications please mail to etickets@irctc.co.in"
• For Tatkal Tickets Booked as e-Tickets:
  
  No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules. Partial cancellation of Tatkal e-tickets is allowed.
• Cancellation of e-tickets in case of trains cancelled:
  
  If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

Link Aadhaar Number With Mobile Phone for Re-Verification Using IVR

HIGHLIGHTS

• Subscribers need to dial 14546 from their phones
• They will receive an OTP, which is needed for verification to be complete
• Corporate customers do not need to link mobile number and Aadhaar

As the government continues its drive to re-verify the SIM cards using Aadhaar number, the process became a little easier on Tuesday. Now telecom subscribers can call a single number to verify all their mobile numbers with Aadhaar, irrespective of network. This brings in a sigh of relief for consumers across the country, who only had the option to visit offline stores run by their operators to link the two till now. Now, they can use the IVR service from their homes instead, cutting out the hassle involved in going to physical outlets.

How to link Aadhaar with mobile phone number

If you want to re-verify your phone number by linking it to Aadhaar, the process is rather simple. You just need to keep your Aadhaar number at hand. Whether you are on Airtel, Idea, Jio, and Vodafone or any other operator, you simply need to call the toll-free number 14546 from the phone number. Follow these steps, as directed by the IVR, to complete the re-verification process.

1. When you call 14546, you will be asked to select whether you are an Indian national or an NRI by selecting the respective option
2. Next, you will have to give consent to link Aadhaar with your phone number by pressing 1
3. After that, you need to provide your Aadhaar number and press 1 to confirm
4. This step generates the OTP, which you will receive on your mobile phone
5. Now, you need to enter your phone number
6. Here, you are asked to give consent to your operator to pick your name, photo and date of birth from UIDAI data base
7. The IVR now mentions the last four digits of your number to confirm that you have keyed in the right number
8. If the number is correct, you can enter the OTP you received on SMS
9. You must press 1 to complete the Aadhaar-mobile number re-verification process
10. If you hold another phone number, you can link that too by pressing 2 and following the steps provided by the IVR system. Keep your other mobile phone handy as you will receive the OTP on this number.

The OTP you receive for Aadhaar-mobile phone re-verification is valid for 30 minutes, so you can use it even there is some network glitch and the call terminates prematurely. The IVR system says the last date to link the two is February 6. Subscribers who are on corporate plans do not need to need to undergo the re-verification process.

So far, Airtel, Idea, and Vodafone have activated the service. Upon calling Jio, the IVR tried to direct us to a customer care executive, but both times the call was terminated without reaching an executive. 

In late November, telecom operators had also been directed to set up a website so that subscribers can link Aadhaar and mobile number online. However, there is no such website so far. Going by the image in a tweet by the Digital India Twitter account, it seems users will be able to link the two using the mAadhaar app, which is available only for Android so far, as well in some time.

Jio Prepaid Plans Updated 15th Dec 2017

Reliance Jio prepaid recharge plan at Rs 19

This prepaid recharge plan of Jio offers high speed data at 0.15 GB or gigabytes. The daily 4G data limit is also 0.15GB. Local, STD and roaming SMSes (short message service) allowed across all operators are 20 in number, said Jio on its website. This prepaid recharge plan of Jio is valid for one day.

Reliance Jio prepaid recharge plan at Rs 52

This prepaid recharge plan of Jio offers high speed data of 1.05GB. The daily 4G data limit is 0.15GB. Local, STD and roaming SMSes allowed across all operators are 70 in number. This prepaid recharge plan of Jio is valid for seven days.

Reliance Jio prepaid recharge plan at Rs 98

This prepaid recharge plan of Jio offers high speed data of 2.1GB. The daily 4G data limit is 0.15GB. This prepaid recharge plan of Jio offers 140 local, STD and roaming SMSes across all operators, said Jio. This prepaid recharge plan of Jio is valid for 14 days.

Reliance Jio prepaid recharge plan at Rs 149

This prepaid recharge plan of Jio offers high speed data of 4.2GB. The daily 4G data limit is 0.15GB. This prepaid recharge plan of Jio offers 300 local, STD and roaming SMSes across all operators. This prepaid recharge plan of Jio is valid for 28 days.

Reliance Jio prepaid recharge plan at Rs 309

This prepaid recharge plan of Jio offers high speed data of 49GB. The daily 4G data limit is 1GB. Local, STD and roaming SMSes offered in this prepaid recharge plan of Jio are unlimited. This prepaid recharge plan of Jio is valid for 49 days.

Reliance Jio prepaid recharge plan at Rs 399

This prepaid recharge plan of Jio offers high speed data of 70GB. The daily 4G data limit is 1GB. Unlimited local, STD and roaming SMSes are offered across all operators, in this prepaid recharge plan, according to Jio's website. This prepaid recharge plan of Jio is valid for 70 days.

Reliance Jio prepaid recharge plan at Rs 459

This prepaid recharge plan of Jio offers high speed data of 84GB. The daily 4G data limit is 1GB. This plan also offers unlimited local, STD and roaming SMSes across all operators. This prepaid recharge plan of Jio is valid for 84 days.

Reliance Jio prepaid recharge plan at Rs 499

This prepaid recharge plan of Jio offers high speed data of 91GB. The daily 4G data limit is 1GB. Unlimited local, STD and roaming SMSes are offered in this prepaid recharge plan, across all operators. This prepaid recharge plan of Jio is valid for 91 days.

Reliance Jio prepaid recharge plan at Rs 509

This prepaid recharge plan of Jio offers high speed data of 98GB. The daily 4G data limit is 2GB. The number of SMS - local, STD and on roaming - offered is unlimited, across all operators. This prepaid recharge plan of Jio is valid for 49 days.

Reliance Jio prepaid recharge plan at Rs 799

This prepaid recharge plan of Jio offers high speed data of 84GB. The daily 4G data limit is 3GB. The number of SMS - local, STD and on roaming - offered is unlimited, across all operators. This prepaid recharge plan of Jio is valid for 28 days.

Reliance Jio prepaid recharge plan at Rs 999

This prepaid recharge plan of Jio offers high speed data of 60GB. There is no daily data limit. Unlimited local, STD and roaming SMSes are offered in this prepaid recharge plan, across all operators. This prepaid recharge plan of Jio is valid for 90 days.

BSNL Prepaid Recharge Plans: Rs 429 Vs Rs 339 Vs Rs 444 Vs Rs 333

BSNL's Rs 429 prepaid recharge plan

• This BSNL prepaid recharge plan offers freebies of 1GB data per day as well as unlimited local and STD calls to any network, said BSNL on its website, portal2.bsnl.in. The freebies are valid for 90 days but the plan comes with a validity of 180 days.

• BSNL's Rs 339 data STV

  This STV by BSNL offers 3GB data per day without any speed restrictions, according to BSNL's website. It comes bundled with unlimited local and STD calls  from BSNL to BSNL. If one wants to make a call from BSNL to any other network, he/she will get 30 minutes every day free of charge. Off-net voice calls will be charged at 25 paise per minute after the 30 minute/day freebie is over. This BSNL STV is valid for 26 days.

• BSNL Rs 444 Chauka STV

  This prepaid data plan, called as BSNL Chauka_ 444 STV, offers unlimited data for 90 days. However, internet speed will reduce to 80 Kbps after 2GB per day.

• BSNL data STV for Rs 333

  This prepaid data STV by BSNL also offers unlimited data for 56 days. However, internet speed will reduce to 80 Kbps after exhaustion of 1GB per day.